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Totango Account Brief
Smart Customer Engagement
Totango Recent News Mentions
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Executives and decision-makers at Totango
Nudge.ai’s relationship intelligence platform can help you find the right executive to reach out to at Totango, such as Omer Gotlieb, Co-Founder, Senior Vice President Business Development, or Guy Nirpaz, Co-Founder and Chief Executive Officer. Then get in touch and start a conversation.
Omer Gotlieb Co-Founder, Senior Vice President Business Development
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Guy Nirpaz Co-Founder And Chief Executive Officer
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Kaiser Mulla-Feroze Chief Marketing Officer
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Christine Paulson Vice President Of Marketing
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Oren Raboy VP Engineering
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Bill Hobbs Senior Vice President Of Global Sales
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Dustin Markowski Board Of Directors
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Jim Coleman Director, Solution Architecture
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Christine Paulson Vice President Marketing
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Yashwanth Hemaraj Board Observer
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Connectors at Totango
Executives can be difficult to reach, but every company has connectors who bring together people and ideas. At Totango, people like Omer Gotlieb, and Guy Nirpaz are likely connectors.
Omer Gotlieb Co-Founder, Senior Vice President Business Development
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Guy Nirpaz Co-Founder And Chief Executive Officer
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Kaiser Mulla-Feroze Chief Marketing Officer
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Christine Paulson Vice President Of Marketing
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Josh Webber Marketing Manager
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Robyn Fernandez Customer Success Manager
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Bill Hobbs Senior Vice President Of Global Sales
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Dustin Markowski Board Of Directors
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Thomas Hopkins Recruiting Coordinator
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Erica Bowman Account-Based Marketing Program Manager ...
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See who in your network has relationships at Totango With Nudge.ai you can uncover which contacts at a company your network is most strongly connected to. If you find a strong relationship, ask for an introduction!
Topics frequently mentioned alongside Totango
When Totango is mentioned in the news, Nudge.ai often sees topics like SAAS, and Enterprise. If your conversation focuses on these topics, you’ll probably get Totango’s attention.
SAAS
Enterprise
Venture
Growth
Customer Success
Security
Entrepreneurs
Tools
Companies frequently mentioned alongside Totango
When Totango is mentioned in the news, companies such as Docusign, Hubspot, and Zuora are often also mentioned. These companies can serve as customer examples.
Totango employees mentioned in the news
Employees who are often in the news are usually open to starting conversations or exploring ideas. Nudge.ai's sales AI saw Guy Nirpaz, Kaiser Mulla-Feroze, and Bill Hobbs from Totango recently mentioned in the news.
customerthink.com Nov. 15, 2019
How To Achieve Company-Wide Customer Success With Guy Nirpaz
Customer success is more than just a buzzword, and Guy Nirpaz , the CEO and founder of Totango , and author of Farm Don’t Hunt: The Definitive Guide to Customer Success , talks to us about how to realistically integrate customer success into customer experience. In today’s episode, Guy talks about the importance of delivering value to the customer and across the entire customer lifecycle. It’s about understanding that you need to create lifetime value that goes beyond the number of transactions had with a customer. Totango is a customer success software that helps enterprises drive revenue growth and reduce churn while focusing on the SaaS customer journey. Align Products, Services, and Behaviors to Customer-Centered Growth Guy explains that customer success is about starting with your customers’ goals. Incorporate the achievement of their goals to your Key Performance Indicators. When you focus on customer success, you need to have a customer-centered growth strategy. You can’t start with your goals and try to have your customers adapt to them. According to Guy, the biggest challenge when it comes to a customer-centered growth strategy is translating it into business operations. He shares that businesses need to create a customer-centered model. This means that leaders think through how to improve retention, expansion, and customer loyalty. These actions have to be agreed upon, company-wide. Guy makes a great point by stating that there needs to be alignment with products, services, training and executive leadership, and long-term metrics. You will need to fight through the “over promise and under deliver” challenges that can lead to disappointment in early implementations. Remove the Hero Mentality Leaders need to understand that customer success is a business initiative. Guy shares that you need to remove the “hero mentality.” It’s not about one person or department caring about customers more than another. There’s no ownership of the customer; ever
Guy Nirpaz Co-Founder And Chief Executive Officer
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