Martech 5000 - Customer Ex + CS
The most networked companies in the customer experience and customer success category of the Martech 5000. The ranking is based on Nudge.ai's relationship intelligence analysis of how many business relationships their employees have and how strong those relationships are.
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Martech 5000 - Customer Ex + CS
The most networked companies in the customer experience and customer success category of the Martech 5000. The ranking is based on Nudge.ai's relationship intelligence analysis of how many business relationships their employees have and how strong those relationships are.
IBM IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become "smarter" as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, and just completed its 22nd year of patent leadership. IBM Research has received recognition beyond any commercial technology research organization and is home to 5 Nobel Laureates, 9 US National Medals of Technology, 5 US National Medals of Science, 6 Turing Awards, and 10 Inductees in US Inventors Hall of Fame. The company was behind the inven
Salesforce We help you improve performance and make smarter decisions through data analytics and training. Discover your full potential through unleashing the power of data. Let us spend some time with your data and tell you what it says. Data is everywhere with vast applications, and industries we work with include travel, education, retail and more. What we do: - Services in data science, data mining, business intelligence, statistics, predictive modeling and machine learning - Data-driven product development - Big data training and consulting
Oracle Corp With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data center–from servers and storage, to database and middleware, through applications.
Genesys Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touch points, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com or call us at +1.888.436.3797.
LogMeIn LogMeIn (NASDAQ: LOGM) simplifies the way people connect to each other and the world around them. We provide cloud-based collaboration, customer engagement, connected objects, and IT management offerings required to empower, manage, secure and support the mobile workplace. Our offerings include join.me, Xively, Central, AppGuru, Cubby, BoldChat, and Rescue. When everything’s connected, anything is possible. LogMeIn. Simply possible™. LogMeIn's world headquarters are located in Boston, Massachusetts, with offices in Australia, Hungary, India, Ireland, and the UK.
HubSpot.com HubSpot is the world’s leading inbound marketing and sales platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, 15,000+ customers in more than 90 countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. HubSpot is headquartered in Cambridge, MA with offices in Dublin, Ireland, and Sydney, Australia, and has been recognized by Inc., Forbes, and Deloitte as one of the world’s fastest-growing companies. HubSpot's software has helped companies worldwide change how they market and sell, while our innovative approach to company culture has helped redefine transparency and autonomy in the modern workplace. To learn more about HubSpot's software, visit www.hubspot.com To join our team, visit hubspot.com/jobs
Sprinklr Sprinklr is the most complete enterprise social technology in the world, purpose-built for global brands to drive business outcomes and manage customer experiences across all touch-points. Called "the most powerful technology in the market" by Forrester, Sprinklr's fully integrated social media management software powers social connections across 77 countries. Headquartered in New York City with more than 900+ employees globally, Sprinklr is revolutionizing customer engagement for more than 1000+ top enterprise brands, including IHG, Intel, Microsoft, Samsung and Virgin America. For more information, visit sprinklr.com or tweet @sprinklr.
7.ai 7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, 7.ai’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from 7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. For more information, visit: www.247.ai
Gainsight Gainsight helps you grow faster by focusing on Customer Success Management (CSM). Drive engagement, expand revenue, and create customer advocates. We were named by Fortune as one of the Top 20 Places to Work in Tech, and we are backed by top-tier Silicon Valley investors, including Bessemer Venture Partners, Salesforce.com, Battery Ventures, Bain Capital Ventures, Summit Partners, and Lightspeed Venture Partners. Learn how leading companies like Angie’s List, Castlight Health, Marketo and Informatica use Gainsight to help their customers succeed at www.gainsight.com.
NICE Systems NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.
WP Engine WP Engine powers tens of thousands of WordPress sites, delivering the fastest, most reliable, and most secure web experience possible. Businesses large and small rely on WP Engine’s exceptional customer service team that specializes in quickly solving technical problems, and creating a world-class customer experience. The service includes top-notch support (the most WordPress experts on staff per 1000 customers), one-click backup/restore, optimization for speed and scalability, and security features that include automatic software upgrades. WP Engine allows customers to use WordPress plugins or themes, including custom code. The platform is ideal for pro bloggers, for the enterprise, and also for small dev shops and consultants whose reputation is tied to the performance of the hosting company they select for their clients.
WalkMe WalkMe™ is the Enterprise-Class Online Guidance and Engagement platform. We’ve designed a platform which helps businesses to eliminate online confusion, while at the same time raise efficiency and reduce costs. Think of it like a GPS, but instead of giving driving directions, WalkMe™ guides users every step of the way to successfully complete their online tasks. Through a series of interactive tip balloons overlaid on the screen, tasks are broken down into short, step-by-step guided instructions. These balloons help users act, react and progress through their online experience. WalkMe™ eliminates guesswork, as well the frustration of following video tutorials or digging through tedious Q&A pages. WalkMe™ focuses on solving the needs that are specific to customers and strives to deliver technology that helps them be more effective and efficient. For example, we work with customer service managers to help increase self-service adoption and reduce incoming service requests, thus fre
Radius Fueled by data science, Radius’s marketing intelligence platform empowers marketers to better understand their customers and grow their business. Hundreds of marketers–including Fortune 500 leaders–use Radius’s cloud-based software to deliver the insights and data they need to make scientific marketing decisions. Customers connect their CRM to the Radius Index, a proprietary machine-generated data set of 20+ million US businesses, to reveal real-time analytics on their customers, identify their best prospects, run laser-targeted campaigns, and measure marketing performance.
dunnhumby We fund and accelerate startup businesses that are embracing data for innovations along the consumer’s path to purchase. Backed by the global leader in customer science and a database of shopping behaviour for more than 400 million households worldwide, dunnhumby Ventures is looking to break all the rules and lead innovations that change the future of retail.
Clarabridge Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers.
StellaService Our evaluation process applies consistent, thorough and objective standards across 300+ unique customer service metrics for each online retailer, and we engage each business over multiple time periods and across multiple geographical locations to generate measurements of service performance. We’re currently in the process of developing the first ever merchant portal for navigating real customer service metrics, features and other service quality data for thousands of Internet retailers.
Astute Solutions Astute Solutions' software and services help companies deliver exceptional customer experiences, reduce interaction and operational costs, and build competitive advantages through actionable customer insight. Their award-winning CRM, knowledge management, and customer interaction solutions help companies: - Improve the level of customer understanding and engagement. - Empower customers, agents, employees, and partners with access to the right information at the right time. - Resolve customer issues with unprecedented efficiency and accuracy. - Improve employee knowledge, productivity and satisfaction while minimizing training time and costs. - Adapt and respond to changing regulations, business needs and customer preferences. - Capture "voice of the customer" insights that drive product and process improvements, more effective marketing, and increased revenue.
Satmetrix Software. Data. Expertise. SATMETRIX.COM Satmetrix technology is a global provider of customer experience management software. Our powerful yet cost-effective SaaS-based solutions drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. Satmetrix offers two product packages: NPX Standard and NPX Pro, built to reflect the latest thinking in customer experience management and to align with the updated NPS2 methodology. With more than 1,000 deployments in 40+ languages, Satmetrix offers intuitive software, powerful data and analytics, and the necessary expertise to help accelerate customer experience program success. We’re excited about the changes we’re driving in our industry and we are actively seeking smart, high-energy, motivated professionals to join our growing team, to inspire and innovate, and contribute to the company’s continued success. Company Facts: * Offer a robust, cost-eff
Calabrio Calabrio develops Calabrio ONE®, a comprehensive and powerful suite of contact center workforce optimization and analytics software including call recording, quality management, workforce management, and analytics. Calabrio ONE is intuitive and flexible – providing innovative products with an easily personalized architecture that allows contact centers the freedom to tightly integrate applications and scale these solutions to fit their needs. Calabrio strives to put the power of harnessed data to work, kicking complexity to the curb while bringing the most important data quickly to the helm where it becomes simply actionable.
ResponseTek Recognized as a 2014 Top Small & Medium Employer in Canada, ResponseTek is the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail – including 14 of the world’s top telcos, and Bloomberg’s top ranked bank – trust ResponseTek to drive millions of customer interactions every week. The ResponseTek Listening Platform™ eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction. Founded in 1999, ResponseTek is headquartered in Vancouver, Canada and operates in over 30 countries throughout North America, Europe and Asia. Follow us on Twitter @ResponseTek
Greenwich Associates Greenwich Associates is the leading provider of global market intelligence and advisory services to the financial services industry. Our mission: To help our clients improve their business performance through our unique market information and business insights. Follow us on Twitter - @GreenwichAssoc
SaleMove SaleMove brings the “consultative sale” to online commerce. Products such as cars, real estate, life insurance and high-end jewelry don’t really “fit” into a shopping cart. Businesses selling these types of products can use SaleMove’s patent pending technology to interact with their online customers in real-time through voice, video and collaborative browsing.
UserVoice UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand. We’ve built a platform that helps companies, from startups to Fortune 500’s, collect feedback from thousands, and sometimes millions, of customers. Our secret sauce is making listening to and engaging with your customers manageable, actionable and fun.
Servion Global Solutions Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion?s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability. For more information
Groove We make hassle-free customer support and engagement software for startups and small businesses. Making your customers happy shouldn’t be a painful, time-consuming process. Groove is built on the belief that customer support software should be simple, powerful and hassle-free, and that it should be easy for awesome businesses to provide equally awesome support. What separates Groove from our competitors is simplicity and the customer experience. Customers don’t have to create an account or login to a complex system to view their “tickets”. Support tickets look and feel like email, giving your customers a human support experience, while providing your agents with the powerful tools they need to provide awesome support.
Optimove Optimove is a retention automation platform powered by predictive micro-segmentation technology. Optimove's systematic approach to running, measuring and optimizing customer marketing campaigns is used by marketers and retention experts to maximize the lifetime value of every customer by consistently achieving the best match between every campaign and every customer. In other words, Optimove’s unique customer modeling technology understands every customer – and accurately predicts how each campaign will impact their behavior. Armed with this insight, marketers unlock the magic of one-to-one customer retention campaigns to convert more customers, increase spending and reduce churn. Optimove allows marketers to easily schedule, execute and analyze the performance of every customer marketing campaign. Every campaign becomes a measurable marketing experiment which feeds the software’s self-learning recommendation engine!
Primary Intelligence Primary Intelligence specializes in win loss analysis, customer experience analysis, and competitive intelligence, conducting thousands of interviews with buyers every year. Our solutions enable hundreds of clients across more than 30 industries to understand the root causes of lost sales opportunities and customers, and identify the best practices required to improve their competitive advantage and customer retention. We pair our personalized consulting services with our unique role-based software tools to enable leaders in product marketing, product management, sales, and competitive intelligence to listen to their buyers, analyze the data, interpret the results, and guide them to take appropriate, timely action. For more information about Primary Intelligence, visit www.primary-intel.com, call 800-400-2174, or email us at email@example.com.
USAN Founded in 1989 and headquartered in Norcross, Ga., United States Advanced Network, also known as USAN, provides advanced networkbased interactive voice response solutions to global enterprise and carrier customers. USAN focuses primarily on providing enhanced call routing and IVR services, as well as custom application development. USAN is an enhanced services platform and its technologies enable more efficient and effective communication with customers while minimizing operational costs and enhancing customer satisfaction and revenue. USAN operates network nodes in Sacramento, Calif., Atlanta, Norcross, West Orange, N.J., New York City, Philadelphia, Chicago and Dallas. Its sales offices are located in Norcross and Branford, Conn.
Keatext Keatext offers unique and wide-ranging expertise in the fields of natural language processing and knowledge engineering. All our software solutions are based on advanced analytical capabilities that allow you to gain maximum efficiency in managing your unstructured data. Our services include: Automated Data Entry: Software development for smart automated data entry that allows you to extract critical information from your documents and structure it in a relational format compatible with your databases. Knowledge Management: Design and implementation of customized ontologies for collecting and organizing your business knowledge and know-how. Organizing Information: Software development for intelligent document classification and organization by categories. We customize our technology to instantly classify your documents and speed-up your processes. Consulting Services: Case study and consulting services for projects involving unstructured data management and content analytics
WebEngage WebEngage is an on-site customer engagement toolkit. It lets you run on-site promotions/offers (like "deal of the day", collect customer insights (like "customer satisfaction survey post purchase"), improve conversions (like "reducing cart abandonment") and collect customer feedback - all of this from a remote dashboard, without changing any code on your site! At the core of WebEngage is its "targeting engine" which can be used to identify visitor segments (like referring site, geo location, cookies etc) and throw a particular questionnaire or message/offer to them. A must have for any online business which wants a better conversion. Everyday! We are a rapidly growing startup with thousands of customers in 40+ countries. Form enterprises like Avaya, Flipkart, Snapdeal, TurboTax, MakeMyTrip, Yatra, Jabong etc to thousands of startups worldwide, we are helping each of them run on-site marketing campaigns with ease without having to change any code on their corresponding websites.
Kayako We started in 2001 with a goal: a better customer support experience. Today, Kayako is the leading multichannel helpdesk. Tens of thousands of businesses connect to millions of customers using Kayako. Our customers use Kayako to help their customers and to develop richer customer relationships.
Skilljar Skilljar is the easiest way for businesses to educate their customers, vendors, and partners. Our online course platform empowers trainers with the technology and data they need to ensure customer success. Simply upload your course content, customize your company branding, and publish to the web - no developers or technical knowledge needed. Your customer data is synced with hundreds of business applications including Salesforce.com. Students experience a beautifully designed and fully responsive course experience that works on computers, tablets, and mobile phones. Founded in 2013, we're a technology startup based in Seattle, WA (TechStars Seattle 2013). Visit us at www.skilljar.com. Contact: firstname.lastname@example.org
Amity Corporation SaaS customers demand a new type of relationship. SaaS companies need a new model for managing them through the entire SaaS customer lifecycle. Amity is the most powerful and flexible platform for customer relationship professionals to quickly and easily put customer knowledge into effective action to deliver immediate value. Amity helps SaaS companies dramatically improve conversions, on-boarding, retention and growth to lower the Cost of Acquiring Customers (CAC) and maximize their Lifetime Value (LTV). Amity is the only platform to combine workflow, automation and intelligence so B2B SaaS companies can win at the three core stages critical to their success: get customers, keep customers and grow customers.
DigitalGenius In an age of disruptive innovation, DigitalGenius helps the largest companies deploy innovative solutions to engage with their customers on a highly personalized level. At its heart, it is a proprietary artificial intelligence and natural language processing engine that can mirror, replicate, and automate human-like interactions in real time. Our mission is to simplify interaction with information and deliver knowledge instantly by providing unique and accurate natural language conversational tools. We develop and deploy highly innovative artificial intelligence technology to keep our clients ahead of the competition across their entire business.
Gladly We are building the first user-centric ad network. We are giving users control over when and how they see online ads, and what data they share with advertisers. At the same time, we're helping users raise money for their favorite causes: we've raised over $150,000 for nonprofits working around the world.
UserIQ UserIQ is an Atlanta based company built with one thing in mind — intelligent engagement. In fact, we’re on a mission to build the most intelligent, most automated, and most effective in-app data engine and engagement tool ever known to man. With UserIQ, you can track, understand and engage your web and mobile users in real time, in-application. And, you can do it without ever writing a single line of custom code! We are funded by BIP Opportunity Fund, Tech Square Ventures, and BLH Venture Partners. Specialties Product Engagement, Marketing Platform, Marketing Automation, Analytics, Web Analytics
Wise.io Wise.io, Inc. provides applications spanning the entire customer lifecycle that apply the power of machine learning to help companies optimize how they acquire, monetize, and retain customers. By connecting directly to SaaS-based data sources that companies already use (such as Zendesk and Pardot), accurate and bespoke machine learning predictions are easily consumed by the business user with a low-friction, self-service on-boarding. The company was founded by leading experts in astrophysics, statistics, computer science, and machine learning as well as business executives who built innovative and disruptive businesses that brought advanced analytics to the enterprise software market. Wise.io’s solutions are running in production at companies that range from Silicon Valley startups to the largest Fortune 500 corporations. Wise.io is based in Berkeley, California and backed by Voyager Capital.
ClientSuccess ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true customer success management platform provides actionable insights, rich customer analytics, and best practices that will change your company. We believe that SaaS is more than software and service. It’s about relationships. Think beyond acquisition and support. You want a customer for life. And not one that exists because they’re locked into a contract. You want a customer that chooses to partner with you because you help them accomplish their goals and succeed—through personal relationships and delightful experiences. You succeed when your customers succeed. In the day of big data, don’t forget that its people using your product. There are a lot of services offering to tell you what they’re doing, but that’s not enough. You need to know why. That’s how you reduce churn
Tracker Corp Tracker is the most trusted provider of I-9 and immigration compliance software. We help thousands of customers, including the top U.S. employers, manage the legally-mandated, time-sensitive processes with efficiency, reliability and complete visibility. Only Tracker has a perfect record with federal agencies and systems, delivering flawless compliance with just half the effort, every time. I-9 Complete Produce Flawless I-9s, Every Time http://www.trackercorp.com/i-9-complete I-9 Resolve Eliminate Risk in Historical I-9s http://www.trackercorp.com/i-9-resolve Immigration Tracker Automate Every Phase of your Casework http://www.trackercorp.com/immigration-software
Quantum Metric Quantum Metric captures user behavior insights and uses machine intelligence to enable enterprises to meet their customer experience goals. From pixel perfect session replays to pinpointed and prioritized customer struggles, our goal is to remove the guesswork from identifying actionable opportunities and recovering lost revenue.
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Martech 5000 - Customer Ex + CS Recent News Mentions
biznology.com Jan. 10, 2019
Can Technology Provide A Human Customer Experience? Hubspot Growth Platform's Principle Product Manager Says "Yes!"
Hubspot leader Jeffrey Vocell shares how marketing technology supports the needs of today's marketers and their customers.
usabilla.com Jan. 10, 2019
Usabilla Announces Partnership With Salesforce For Intelligent Feedback Management
We’re pleased to announce our partnership with Salesforce, an integration that will help our customers get the most out of collected feedback.
bgr.com Jan. 8, 2019
IBM Was The Top Patent Recipient In 2018 For The 26Th Year In A Row – BGR
For the 26th year in a row, IBM earned more patents than any other US company in 2018 — 9,100, to be exact, with more than a third of those the result of the computing giant’s work in artific…
blog.cvent.com Dec. 26, 2018
Client Success In 2018: A Year In Review
Can you believe we are already at the end of 2018? It was quite a busy year for the Client Success team here at Cvent, and we want to highlight some of our favorite milestones throughout the year! Next-Generation User Experience: Project Flex First, and one of the most exciting updates in Cvent history, wasContinue reading
techcrunch.com Dec. 24, 2018
Salesforce Keeps Rolling With Another Banner Year In 2018 – Techcrunch
The good times kept on rolling this year for Salesforce with all of the requisite ingredients of a highly successful cloud company — the steady revenue growth, the expanding product set and the splashy acquisitions. The company also opened the doors of its shiny new headquarters, Salesforce T…
appcues.com Dec. 21, 2018
Appcues 2018 Year In Review
It's been an exciting year for Appcues. Catch up on the highlights—from our Series A to our rebrand—find out what's been happening on the team, and see what's coming next in 2019! Check out the Appcues 2018 Year in Review for a look back at our biggest moments and some exciting announcements.
bloomberg.com Dec. 18, 2018
Oracle Sees Stronger Sales Growth In Cloud Transition
Oracle Corp.’s shares rose on a strong sales forecast, signaling the world’s second-largest software maker expects greater customer demand in its transition to cloud-based computing.
cmswire.com Dec. 13, 2018
G2 Crowd Acquires Siftery, Bigcommerce And WP Engine Partner, More News
G2 Crowd makes first acquisition, BigCommerce and WP Engine collaborate, and more customer experience news.
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