thesuccessleague.io Feb. 28, 2019
2 Quarterly Business Review Myths That Customer Success Needs To Abandon — The Success League
By Chad Horenfeldt As you're checking your calendar to start the day, you see there is a two hour block for "QBR Prep" at 10:00 am. The room suddenly feels a lot warmer and beads of sweat appear on your forehead. You think to yourself "did someone mess with the thermostat?" You
thesuccessleague.io Oct. 5, 2018
Episode 38 — The Success League
In this week's Episode 38 of Strikedeck Radio, Kristen interviews Chad Horenfeldt , VP of Client Success at Updater and recent guest blogger for The Success League. Kristen and Chad discuss productivity hacks and how Customer Success professionals can get more of it. Check it out! Strikedeck
thesuccessleague.io Sep. 10, 2018
How Customer Success Can Gain Influence Within Your Organization — The Success League
Guest blogger, Chad Horenfeldt, joins the Success League this week. Take a look at his post on how to demonstrate your CS team's credibility. Enjoy! By Chad Horenfeldt Losing a customer is one of the worst feelings for anyone in Customer Success (CS). You may feel numb or in a bit of shock depen
useriq.com Jun. 21, 2018
User Adoption Expedition - Camp New York: A Recap
Our NYC User Adoption Expedition panelists led a discussion on the impact of a strong user adoption strategy on customer success, product, and marketing.
useriq.com May. 24, 2018
Countdown To User Adoption Expedition: Camp New York City!
What is the User Adoption Expedition? The User Adoption Expedition is the show we’re taking to four cities across the U.S. to bring top SaaS professionals together for an authentic,...
business2community.com Apr. 25, 2018
How To Master The Sales To Customer Success Handoff
Whether you’re managing a customer success team, account management team, or client services team, you know that transitioning customers from your sales team with care is crucial for starting them…