businessinsider.com Mar. 27, 2019
Mark Cuban-Backed Startup Founder Explains How She Hires
Kim Taylor is building Cluster, her second startup backed by Mark Cuban. When she hires, she screens for people who think startup life is glamorous.
blogs.spectrio.com Mar. 21, 2019
5 Tech Tools That Help You Collect Customer Feedback
From touchscreens to wifi, check out our top five tools you should use at your brick and mortar location to solicit opinions from customers.
marketingprofs.com Jun. 21, 2018
5 Tips To Improve Survey Response Rates
Surveys are one of the most important digital touchpoints you can have with customers, eliciting valuable feedback to drive product and company direction. But how can you elicit better response rates?
blog.zingtree.com Sep. 11, 2017
7 Ways To Ensure You Get More Customer Feedback
Customer satisfaction is a little tough sometimes when you don't know if you are making mistakes, and if you are, who's telling you?
providesupport.com May. 16, 2017
The Anatomy Of A Customer (Infographic)
One customer can change the fate or course of your business forever. Just take a look at the United Airlines incident. We’ve all heard and saw it. It was very disturbing and we just can’t help but get angry and despise United Airlines. I won’t share the facts and other information anymore since I assume that you’ve already read a lot of articles and watched a number of YouTube videos about it.
churnzero.net Apr. 7, 2017
The Anatomy Of Passives And Detractors In NPS, Why You Need To Call Your Churning Customers, The Only 2 Reasons Customers Churn
Churn Fighting Focus: The Anatomy of Passives and Detractors in NPS If you’re not familiar with Net Promoter Score, we recommend this read to get you up to speed before you dive into this post. A few years back at a previous job, my (decidedly quirky) CEO showed up at the office one morning with a huge,[...] Read More