lessonly.com Aug. 9, 2019
Training Talks—Outsourcing Success: A Chat With Thomas Siebert
With extensive experience working in large enterprise contact centers, Thomas knows how to successfully partner with a BPO to outsource customer service. See what he has to say about working with third-party providers and why training is always crucial for success.
lessonly.com Aug. 6, 2019
Training Talks—The Future Of Contact Centers: A Chat With Fred Stacey
With a background in call center leadership and consulting, Fred has experienced the evolution of customer service. See what he has to say about the future of contact centers and how leaders can create happier agents.
lessonly.com Aug. 5, 2019
Training Talks—The Impact Of Well-Designed Training: A Chat With Katrina Lallo
With more than six years of experience in customer service training, Katrina knows what it takes to design a great training program and get managers on board with continuous training. See her tips for getting manager buy-in and why it’s important to always keep the end-user in mind.
lessonly.com Jul. 30, 2019
Training Talks—3D Customer Service Success: A Chat With Adam Toporek
With extensive experience in retail, franchising, and small business consulting, Adam understands the impact customer service has on the bottom line.
lessonly.com Jul. 25, 2019
Training Talks—The Customer Service Revolution: A Chat With Sheri Kendall-Dupont
Lessonly’s VP of Marketing, Kyle Lacy talked with training manager, Sheri Kendall-duPont. Her career in education and passion for workplace learning inspires her agents to do their best work and find meaning in the service they provide. See why she believes it’s time for an industry revolution and what it could mean for the future of customer service.
lessonly.com Jul. 23, 2019
Training Talks: How To Identify Customer Service Skills: A Chat With Patrick Hawkins
Kyle Lacy talked with Patrick Hawkins, Senior Manager of Customer Support at Virtru. With experience hiring customer service reps for numerous organizations, he knows what it takes for a technical customer support rep to be successful.